Refund policy

30-day returns. We want you to love your Teppen Co hat. If it's not right, you can return it within 30 days of delivery for a refund.

Eligibility

Items must be unworn, unwashed, and in original condition with tags attached.
Items marked Final Sale and gift cards can't be returned.

How to start a return
Sign in to your account and select the order to request a return, or email us at teppenco@gmail.com with your order number. We'll reply with return instructions. Items sent back without an approved return request may not be accepted.

Return shipping
Return shipping costs are the customer's responsibility and are non-refundable. We recommend a trackable shipping method.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

Exchanges
The fastest way to get a different hat is to return the one you have and place a new order.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll make it right at no cost to you.